Analytics for JSM
Vamhi Analytics for JSM
About
This is a beta version of app, it monitors customer activities such as submitting queries, opening or creating tickets, and interacting with wiki pages (e.g., opening or liking a page) on the JSM Help Center screen.
Based on the tracked activities, it generates five key reports for analysis:
1. Top Ticket Creation Activities:
2. Partially Completed Ticket Requests:
3. Most Helpful Wiki Pages:
4. Least Helpful Wiki Pages:
5. Top Search Queries and Outcomes:
Real-Time Customer Insights
Track and analyze customer activities like ticket submissions, queries, and wiki interactions on the JSM Help Center, providing a clear understanding of user behavior.
Actionable Reports for Optimization
Gain instant access to five critical reports, including top ticket activities, helpful wiki pages, and popular search queries, to refine support strategies effectively.
Enhanced Self-Service Experience
Identify and improve underperforming content while leveraging high-performing resources to enhance customer satisfaction and reduce ticket load.