This project tracks user activity on the JSM Help Center and generates reports to assess how helpful the pages are from the user’s perspective.

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Key Features:

It monitors customer activities such as submitting queries, opening or creating tickets, and interacting with wiki pages (e.g., opening or liking a page) on the JSM Help Center screen.

Based on the tracked activities, it generates five key reports for analysis:
1. Top Ticket Creation Activities:
2. Partially Completed Ticket Requests:
3. Most Helpful Wiki Pages:
4. Least Helpful Wiki Pages:
5. Top Search Queries and Outcomes:

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Reports

1. Top Ticket Creation Activities:

• This report analyzes how many tickets were created by customers, categorized by issue type.

2. Partially Completed Ticket Requests:

• This report shows how many times customers opened tickets categorized by issue type, without fully completing the process.

3. Most Helpful Wiki Pages:

• This report tracks the number of times a wiki page is opened and how helpful it is based on user interactions.

4. Least Helpful Wiki Pages:

• This report shows the number of times a wiki page is opened but found unhelpful by users.

5. Top Search Queries and Outcomes:

• This report analyzes the most common search queries and assesses their usefulness by tracking the end status of the user's interaction.

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📘Installation Guide

Steps to use the application

• Install the app into your Jira

• Add Licensing

• Now it will automatically track the user activity on Help center screen

• Go to Manage Apps > Vamhi Reports to see the user activity reports

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