Starter
$120 /mo
Up to 10 hrs/month
- Jira admin tasks & configuration
- IST business hours primary support
- 24/7 coverage (off-hours response may be slower)
- 1-day notice required for off-hours requests
- Effective rate: $12/hr
Professional Jira administration — available as a monthly retainer or on-demand at $15/hr · Atlassian Marketplace Partner
Jira Admin Services by Vamhi Private Limited
About Vamhi Private Limited: Vamhi is an Atlassian-focused product studio and official Atlassian Marketplace Partner based in Noida, India. We build and maintain Jira and Confluence apps used by teams worldwide, and we provide hands-on Jira administration support to organisations that need reliable, expert help — whether ongoing or one-off.
Jira Admin Service Plans & Pricing
We offer two ways to engage our Jira admin team: a monthly retainer for teams with recurring needs, or on-demand hourly support for occasional tasks. Retainer clients benefit from a lower effective hourly rate, dedicated contacts, and guaranteed SLAs at higher tiers.
Growth
RECOMMENDED$450 /mo
Up to 40 hrs/month
- Everything in Starter
- Dedicated admin contact assigned
- Project & workflow management
- User & permission management
- Effective rate: $11.25/hr
Enterprise
$800 /mo
80+ hrs/month
- Everything in Growth
- Dedicated admin contact
- 1/3-hour (20 min) SLA guarantee
- Priority escalation path
- Effective rate: $10/hr
On-Demand
$15 /hr
No commitment
- Pay only for what you use
- IST business hours support
- 24/7 with slower off-hours response
- 1-day notice for off-hours requests
- Billed per hour of work done
Retainer terms: Hours are monthly and do not roll over. Unused hours expire at the end of each calendar month. Any usage beyond the retainer cap is billed at the standard on-demand rate of $15/hr.
Support Hours, SLA & Response Commitments
Our Jira admin team operates primarily during Indian Standard Time (IST) business hours. We provide 24/7 availability across all plans, though response times outside IST hours may be slower. For planned off-hours work, we ask for at least 1 business day advance notice to ensure the right resource is available.
| Plan | Primary Hours | Off-Hours Support | Response SLA | Dedicated Contact |
|---|---|---|---|---|
| On-Demand | IST business hours | Available, slower response | Best effort | No |
| Starter (≤10 hrs) | IST business hours | Available, slower response | Best effort | No |
| Growth (≤40 hrs) | IST business hours | Available, slower response | Best effort | Yes |
| Enterprise (80+ hrs) | IST business hours | Available, faster response | 20 min SLA | Yes |
Off-hours requests: For work required outside IST business hours, please notify the team at least 1 business day in advance. Urgent requests without prior notice will be queued and handled as capacity allows.
Jira Administration Tasks We Cover
Our certified Jira admins handle the full spectrum of day-to-day and strategic Jira administration across Jira Software, Jira Service Management (JSM), and Confluence. Common tasks include:
- Project creation, configuration, and archiving
- Workflow design, transitions, and scheme management
- User, group, and permission scheme management
- Screen schemes, field configurations, and issue type setup
- Dashboard and filter creation for teams and stakeholders
- Automation rule creation, testing, and maintenance
- Atlassian Marketplace app installation, configuration, and troubleshooting
- Jira Software and JSM integration support
- Audit log review and governance checks
- Cloud and Data Center migration support
How to Get Started with Vamhi Jira Admin Services
| Step | What Happens |
|---|---|
| Get in touch | Reach out via vamhi.com/contact-us to discuss your Jira admin requirements and choose a plan. |
| Onboarding | Once your plan is confirmed, our team will send detailed instructions and set up your dedicated admin channel for raising support tickets. |
| Raise requests | Submit tasks through your dedicated channel. Work is prioritised based on your plan tier and request urgency. |
| Delivery & review | Tasks are completed and signed off with you. Retainer clients receive a monthly usage summary at the end of each billing period. |
Frequently Asked Questions
What is the difference between the retainer and on-demand Jira admin service?
The monthly retainer gives you a pre-allocated block of Jira admin hours each month at a discounted effective rate (from $10–$12/hr), along with priority access and dedicated contacts at higher tiers. On-demand is fully flexible — you pay $15 per hour only when you need support, with no monthly commitment required.
Do unused retainer hours carry over to the next month?
No. Retainer hours are allocated monthly and expire at the end of each calendar month. They do not roll over. If you consistently use fewer hours than your plan allows, we recommend discussing a lower tier with our team.
What happens if I need more hours than my retainer covers?
Any hours used beyond your retainer cap are billed at the standard on-demand rate of $15 per hour. We will always notify you before overages occur.
Is support available outside Indian Standard Time (IST) hours?
Yes. We aim to provide 24/7 availability across all plans. However, response times outside IST business hours may be slower. For planned off-hours work, please give at least 1 business day advance notice to ensure timely delivery.
How do I raise a Jira admin request after purchasing a plan?
After your plan is confirmed, Vamhi will provide onboarding instructions and set up a dedicated admin channel for you. All requests are raised through this channel — details are shared during onboarding.
Is Vamhi an official Atlassian partner?
Yes. Vamhi Private Limited is an Atlassian Marketplace Partner with 10+ published apps for Jira and Confluence. Our admin team has deep hands-on experience across Jira Software, Jira Service Management, and Confluence.
Ready to Get Expert Jira Admin Support?
Contact the Vamhi team to discuss your requirements and find the right plan for your organisation. Our team will respond with next steps and onboarding details.